Scope and Order-Specific Terms
This Shipping & Returns Policy applies to physical products purchased from spellinger.com and any shop operated by Robert Spellinger LLC ("Spellinger," "we," "us," or "our"). It also addresses physical magazine shipments made as part of a subscription. Digital content, membership access, subscription billing, renewal, and cancellation are governed primarily by our Terms of Service and the subscription disclosures shown at checkout.
A product page or checkout screen may identify a product as final sale, made to order, print on demand, age restricted, or subject to different shipping or return terms. Those transaction-specific disclosures form part of this Policy and control if they directly conflict with a general provision below. Nothing in this Policy limits a right or remedy that cannot legally be waived.
Where We Ship
At launch, we ship only to eligible addresses in the United States. Availability for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may be limited by the product, carrier, or fulfillment partner and will be shown at checkout when possible. Some adult or otherwise regulated products may not be available in every location. You are responsible for ensuring that a product may lawfully be purchased, possessed, and delivered at your address.
Processing, Fulfillment, and Delivery Estimates
Products may be fulfilled from our own inventory, by a supplier or dropshipping partner, or through a print-on-demand or other made-to-order service. Different items in the same order may be processed and shipped separately.
Processing and delivery estimates shown on a product page, at checkout, or in an order confirmation are estimates unless we expressly state that a particular date is guaranteed. Processing time is the period before the carrier receives the package; transit time begins after carrier acceptance. Weekends, holidays, production schedules, carrier disruptions, weather, and destination restrictions may affect delivery.
We will not advertise a shipping timeframe unless we have a reasonable basis for expecting to meet it. If no shipping timeframe is stated, we will ship within the period required by applicable law.
Shipping Charges, Tracking, and Split Shipments
Available shipping methods and charges are shown at checkout. Unless a promotion or product listing states otherwise, shipping charges are not included in the displayed product price.
When tracking is available, we will send tracking information to the email address associated with the order. A multi-item order may produce more than one shipment, carrier, tracking number, or delivery date. We do not charge additional shipping merely because we split an order, unless the customer separately requests an upgraded or special delivery service.
Delivery Addresses and Delivery Problems
You are responsible for providing a complete and accurate name, delivery address, email address, and other information requested at checkout. Contact service@spellinger.com immediately if an address is wrong. We will try to correct an address before fulfillment begins, but we cannot guarantee changes after an order has entered production, been released to a partner, or shipped.
If a package is returned because of an incorrect or incomplete address, refusal, failure to collect, or another circumstance within the recipient’s control, we may require payment of additional shipping before resending it. If the item remains eligible for a refund, original and return shipping charges may be deducted from that refund to the extent permitted by law.
If tracking shows delivery but the package cannot be located, check the delivery area and contact the carrier, then notify us promptly. We may require reasonable information to investigate with the carrier. Resolution may include a replacement, refund, carrier claim, or other remedy depending on the evidence and applicable law.
Shipping Delays, Unavailable Items, and Order Cancellation
You may request cancellation before fulfillment begins. We will make reasonable efforts to honor the request, but an order cannot ordinarily be cancelled after it enters production, is released to a supplier, or ships. This does not affect cancellation rights arising from a shipping delay or other rights required by law.
If we learn that we cannot ship within the promised timeframe—or within the legally required period when no timeframe was stated—we will notify you and provide the choice required by law, which may include consenting to a revised shipping date or cancelling the unshipped portion for a full and prompt refund. If we cannot fulfill an item, we may cancel it and refund the amount paid for that item and its associated shipping charge.
Returns of Eligible Standard Merchandise
Unless a product is listed as non-returnable under Section 8, you may request authorization to return eligible standard merchandise within 30 days after delivery. To qualify, the item must:
- be unused, unworn, unwashed, unaltered, and in resalable condition;
- include its original tags, accessories, manuals, components, and undamaged retail packaging;
- be accompanied by the order number or other reasonable proof of purchase; and
- be returned according to the authorization and shipping instructions we provide.
A return request made within the 30-day period does not itself guarantee approval. We inspect returned merchandise before issuing a refund. Returns that do not satisfy this Policy may be refused or sent back at the customer’s expense, subject to applicable law.
Final-Sale and Non-Returnable Products
Except when an item is damaged, defective, materially misdescribed, or incorrectly supplied, the following products are final sale and cannot be returned or exchanged:
- adult, intimate, personal-use, or hygiene-sensitive products, including products identified as Mature Products on the product page or at checkout;
- printed or physical publications identified as containing Mature Content, magazines, periodicals, and individual magazine issues;
- digital products, downloads, streamed or accessed content, and membership access;
- customized, personalized, made-to-order, and print-on-demand products, unless the product page expressly permits returns;
- gift cards or other stored-value products;
- products marked final sale, clearance, or non-returnable before purchase; and
- sealed products that have been opened when the seal relates to health, hygiene, authenticity, or content protection.
Adult and intimate products are final sale because we cannot verify their condition or chain of custody after they leave fulfillment control. This restriction applies even if the customer states that the product was not used. Do not send an adult or intimate product back unless we specifically instruct you to do so.
Damaged, Defective, or Incorrect Items
Inspect an order promptly after delivery. If an item arrives damaged, has a manufacturing defect, or is not the item ordered, contact service@spellinger.com within 14 days after delivery. For a magazine issue that never arrives, use the timing in Section 13.
Include the order number, a description of the problem, and clear photographs or video when reasonably requested. Stop using any product that appears unsafe. For hygiene and safety reasons, do not mail a used adult or intimate product unless we give specific written instructions.
After reviewing the claim, we may provide a replacement, replacement component, repair, refund, or other remedy appropriate to the circumstances and required by law. We will pay reasonable return shipping for a return that we authorize because we sent the wrong item or confirm that the item arrived damaged or defective. Normal wear, misuse, unauthorized modification, accidental damage after delivery, improper care, and immaterial variations inherent in handmade or print-on-demand production are not defects.
How to Request and Send a Return
Before sending anything back, email service@spellinger.com with your name, order number, the item involved, and the reason for the request. If the return is approved, we will provide a return authorization and the correct return address. Our customer-service mailing address is not necessarily the return destination, and items returned there or to a manufacturer without authorization may be delayed or refused.
Unless the return results from our confirmed error or an eligible damaged or defective item, you are responsible for return shipping. Use protective packaging and a trackable service. You remain responsible for the return until it is delivered to the authorized destination. We do not accept cash-on-delivery returns.
Refunds
Approved refunds are issued to the original payment method unless that is impossible or applicable law permits and we agree to another method. For an eligible merchandise return, the refund generally covers the purchase price and related sales tax. Original shipping, expedited delivery, gift wrapping, and return shipping are not refundable unless the refund results from our error, an eligible defect, a failure to ship, or applicable law requires otherwise.
We will initiate an approved refund promptly and generally within seven business days after approval or receipt and inspection of the return, as applicable. Your bank, card issuer, or payment provider may require additional time to post the credit. We do not substitute store credit for a legally required refund unless you affirmatively agree.
Exchanges
We do not ordinarily process direct exchanges for preference, size, or color. If an eligible standard-merchandise return is approved, return the item for a refund and place a new order. For a damaged, defective, or incorrect item, we may offer a direct replacement when inventory and fulfillment arrangements permit.
Print Magazine Subscriptions and Individual Issues
A print subscription includes the issues and schedule described at purchase. Issues may be printed and mailed by fulfillment partners and may ship separately. Billing, renewal, cancellation, and prorated-refund rules are governed by the Terms of Service and checkout disclosures.
Update a subscription delivery address before an issue enters fulfillment. We cannot guarantee redirection or replacement of an issue mailed to the address then associated with the subscription.
Magazine issues are non-returnable. If an issue arrives materially damaged or incorrect, or does not arrive, contact service@spellinger.com within 30 days after the expected delivery date. If no expected delivery date was provided, contact us within 60 days after the issue’s announced release. We may verify the address and shipment status before providing a replacement or other appropriate remedy.
Manufacturer Warranties
Some products may include a manufacturer warranty. Contact us first regarding a product problem. Depending on the warranty and fulfillment arrangement, we may resolve the claim directly or provide information for making a claim with the manufacturer. A manufacturer warranty does not expand our voluntary return policy, and this section does not limit any rights provided by law.
Return Abuse and Policy Exceptions
We may reject a return or suspend return privileges when we reasonably determine that a request involves fraud, product substitution, excessive or abusive returns, tampering, or a violation of this Policy or our Terms of Service. We may make exceptions in our discretion, but one exception does not require us to make another. We will apply this provision consistently with applicable consumer-protection law.
Changes to This Policy
We may update this Policy from time to time. The version posted when an order is placed generally governs that order unless applicable law requires otherwise. The effective date at the top identifies the current published version.
Contact Us
Questions, order problems, and return requests:
Robert Spellinger LLC
service@spellinger.com
8977 S 1300 W, Unit 543
West Jordan, Utah 84088
United States